Dynamics 365

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions and allow your organization to transform to meet customer needs and capture new opportunities.

Better Together
  • Field Service: Identify and create opportunities
    in the field for sales teams.
  • Project Service Automation: Help sales and delivery teams engage customers and deliver billable projects on time and within budget.
  • Customer Service: Get a complete view of your customers, including activity history, key contacts, communications, and internal account discussions.
  • Operations: Gain control of the end-to-end business processes on the sell side, from prospect to cash
  • Marketing: Enable marketing and sales to work closely to manage all prospect interactions throughout the customer journey.
Key Benefits
  • Grow business: Leverage intelligent insights and business processes to increase revenue while reducing acquisition cost.
  • Stay focused: Reduce distractions and know where to prioritize in a fast-paced sales environment.
  • Win faster: Close deals faster and increase revenue through sales collaboration and productivity.
Key Capabilities
ACTIONABLE INSIGHTS

Derive meaningful intelligence from massive amounts of complex data by delivering simple to understand and act upon insights. Insights are in context of your customer relationship so that it’s easy to focus on the right priorities and drive personal engagement.

PERSONAL ENGAGEMENT

Great customer engagement allows your customers to engage with you on their terms while empowering your sellers with customer behavior, trends and potential value to build and develop customer relationships

CUSTOMER MANAGEMENT

Automate your sales processes to shorten the sales cycle, boost productivity, and reduce costs. Microsoft Dynamics 365 for Sales features a highly intuitive interface with Microsoft Office 365—embedded capabilities.

SALES PERFORMANCE

Delivers insight and analytics to provide real time and
historical as well as predictive and proactive information. Meet objectives and achieve your goals by motivating and energizing your entire team.

Customer Service

Earn loyalty

Empower agents

Stay agile

Dynamics 365 for Customer Service

Earn customers for life

Omni-channel

Unified platform

Offer a unified service experience across self-service and assisted service channels.

360 customer view

Understand customer history, preferences and voice of the customer to personalize every interaction.

Personalized engagement

Leverage insights and resources to create individualized and consistent experiences across channels.

90%  of consumers expect consistency and continuity across channels

Aberdeen: Empowered Customers Demand a Seamless Experience

4%  of service organizations can solve an inquiry using a single application

Kate Leggett, The Mandate For Intelligent Customer Service, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, December 2015

Agent enablement

Role driven

Drive the next best action through a visual user interface that delivers role tailored experiences for tiered agents and support leads.

Intelligent case management

Speed resolution with machine learning and advanced analytics capabilities, and a dynamic interface that guides agents through every interaction

Collaborative

Avoid escalations by harnessing the knowledge of peers and subject matter experts both inside and outside the service organization.

Connected sales and marketing